+ When is your order deadline?

Orders must be placed by Thursday at 11:59pm for delivery the following week.

+ Where and when do you deliver?

To see if we deliver to you, enter your information here.

Deliveries in most of our local zones happen on Sundays and Wednesdays between 9am and 10pm the day of delivery. Customers have the option to receive meals twice a week or on either Sunday or Wednesday.

Clients getting meals shipped via UPS will receive one delivery a week on Wednesdays. Please refer to your tracking link via email sent on Mondays.

Please provide detailed delivery instructions during the checkout process. This helps us get you your meals when you need them.

+ What is your cancellation policy?

Your card on file will be charged on Thursday 11:59 local time and are non-refundable. If you can't receive your scheduled delivery or forgot to skip/cancel your order, please contact us as soon as possible on Friday morning.

+ How long will my meals stay fresh?

We recommend enjoying your meals within 4-5 days of delivery.

+ My UPS delivery came late. Is it safe to eat?

For shipping customers only: Due to our extensive testing with our cold keeping, we believe your meals will still be fresh upon delivery. But before you dig into your meals, please note the Fresh Tag card inside your box. There is a sticker on this card that will be the indicator if your meals are within the correct temperature for consumption.

Please refer to the color key on the card. If you have a green to light orange sticker, please enjoy your meals! If you have a deep orange or red sticker, we advise you to not eat these meals. Please take a photo of your card for our records, and contact us.

+ How do I dispose of the meal and box packaging?

Cardboard Boxes: The cardboard boxes are made from renewable fiber. Our vendor is certified to Sustainable Forestry Initiative® (SFI) standards. As part of their commitment to SFI® standards, they support the health and growth of forests and promote sustainable forest management.

Please refer to your box on how to dispose of your meal containers, ice packs, and insulated liners.

+ What should I do with my insulated tote bags?

We can no longer accept returns of the reusable insulated tote bags. Feel free to hang on to them to use for grocery shopping, or anywhere else an insulated tote may come in handy.

+ What's the best way to reheat my food?

Some of our meals are ready to eat cold and do not require heating. For our other meals, select the heating method of your choosing. All containers are microwave safe, except for the lids and any ramekin sauce cup. Please remove your lid before microwaving your meal.

Each of our meals has heating instructions on the label based on the specifics of that meal, so be sure to give that a look before you start prepping your meal.

+ Where do you source your ingredients?

We have partnered with a network of local chefs that are committed to sourcing from local purveyors and farmers as much as possible, always prioritizing organic, sustainable and healthful ingredients. For example, in the NYC area that means purveyors like Lancaster Farm Fresh Co-op, and while not all of their farmers are certified USDA organic (a lengthy and expensive process), they are using organic growing practices to work towards their certification. We also use only non-GMO corn and soy.

Additionally, we look for guidance from the Global Animal Partnership to source our meat, which needs to meet animal welfare standards, and is never raised with antibiotics or added hormones. Pork will never come from CAFOs (concentrated animal feeding operations) and beef will be grass-fed. For seafood, we follow the advice of the Monterey Bay Aquarium Seafood Watch, using only their Best Choices or Good Alternatives for wild-caught or sustainably-raised fish.

+ I have a food allergy. Can I still order from Provenance Meals?

All of our meals are gluten-free, dairy-free, and refined sugar-free. We can also accommodate many other allergens.

When placing your first order, please use the "allergen notes" on each meal card to make your selections. To ensure your allergen preferences are saved for future orders, please navigate to your dashboard, click 'Manage Upcoming Deliveries', then scroll down to 'Meal Plan Options.' On this page, you can manage your 'Ingredients to Avoid' so any future meals that you see on the menu or are sent with your subscription will be compliant with your needs.

Please note: As with any food production facility, there is a chance of cross-contamination. To mitigate these risks, our food handlers are required to meet the strictest hygiene, sanitation, cleanliness, and food handling requirements to ensure product safety and quality.

+ I'm an Equinox member, how do I order or log in?

Equinox members have a dedicated login and customer service. Please log in to equinox.provenancemeals.com to place an order or manage your account, and reach out to equinox@provenancemeals.com with any questions.